TERMS & CONDITIONS
- Please inform of your expected arrival time in advance
- Guests are required to show a photo ID and credit card upon check-in
- We do not allow unmarried/unrelated couples to check in with local id proof. this is at full discretion of the hotel management. no refund would be applicable in case the checkin is denied under such circumstances.
- In accordance with government guidelines guests must meet one or more requirements to stay in this property: Proof of full Covid-19 vaccination, a recent valid negative corona virus PCR test, or recent proof of corona virus recovery.
Hotel Rules and Management policies
IMP – As per Government rules and regulations, all guest are requested to follow COVID Protocols.
Check-in / Arrival – Check-in time is at 10.00 am
Check out / Departure – Check out time is at 9.00 am; please inform the reception if you wish to retain your room beyond this time. Extension will be given depending on the availability.
Early Check-in & Late Check-out – We are pleased to accommodate early arrival, subject to availability. Please make your request as early as possible to ensure availability. To guarantee early arrival, the room must be booked and paid for the prior night. Late Check out – Chargeable.
On failure of the guest to vacate the room on expiry or period the management shall have the right to remove the guest and his/her belongings from the room occupied by the Guest.
Cancellation policy – Bookings that have been confirmed and subsequently cancelled less than 1 days from check–in, we will charge a cancellation fee of 1 night’s stay for each room booked to your credit card. In the event of a “No Show” or short stay, we will charge for the entire length of stay. High season cancellation charges applied.
Refund policy – When you cancel a booking and are entitled to a refund then we will instruct the refund right away. The processing will take between 2-4 weeks until the whole amount shows back on your credit card statement. Reasons for this are the billing cycle of your credit card company and processing time of the bank. The refund amount depends on numerous factors such as the hotel’s cancellation policy, time of cancellation and processing fees. For more details see cancellation policy above.
In case a reservation that you make is not confirmed, we will not charge you anything on your credit card and release the whole amount that was held on it immediately. Now after we do this, it will still take a maximum of 2-4 weeks for the bank to process this and for the money to show back on your credit card.
Guest’s Valuables / Articles – The Hotel’s Management will not in any way whatsoever be responsible for any loss / or damage to the Guest’s valuable/article.
Guest’s Belongings in rooms – Guests are particularly requested to lock the door of their rooms when going out or going to bed. The Hotel’s Management will not in any way whatsoever be responsible for any loss / or damage to the Guest’s belongings or any other property from either the hotel room or any other part of the hotel for any cause whatsoever including theft of pilferage.
Damage to Hotel Property – The guest will be held responsible for any loss or damage to the Hotel property caused by themselves, their guests or any person for whom they are responsible.
Pet Policy – No pets are allowed in the hotel premises.
Smoking Policy – Smoking is prohibited in all the enclosed areas within the hotel without exception. This includes guest rooms, hallways, elevators, stairs, restrooms, lobby areas and all other enclosed facilities and areas.
Disturbance – The Hotel’s Management reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or Hotel staff or is behaving in an unacceptable manner. It is agreed that the guest will conduct him/herself in a respectable manner and will not cause any nuisance or annoyance within the hotel premise.
Management’s Rights on Guest’s Luggage and Belongings – In the case of default in payment of dues by a guest, the hotel shall have the rights on their luggage and belongings from the room occupied by him / her, and are entitled to detain the same and to sell or auction such property at any time without reference to the guest. The net sale proceeds will be appropriate towards the amount due by the guest without prejudice to the hotel’s rights to adopt such further recovery proceedings as may be required.
The Hotels also has the right to request any guest to vacate his/her room or other areas of the hotel forthwith, without previous notice and without assigning any reason whatsoever, and the guest shall be bound to vacate when requested to do so.
Relation between Management and Guest – Nothing herein above shall continue or be deemed to constitute, or create any tenancy or sub-tenancy, or any other right to interact in the hotel premises or any part of portion thereof, in favour of any Guest or resident or visitor, and the Management shall always be deemed to be in full and absolute possession of the whole of the hotel premises.
Government rules and regulations & application of laws – Guest are requested to observe, abide by confirm to and be bound by all applicable acts and laws and Government rules and regulations in force from time to time.
Photographs & Video’s – Using photographs and video’s taken in hotel for commercial or public purposes is illegal. Those who do so will be subject to prosecution.
The Hotel has a zero tolerance policy in which it will refuse to admit or refuse service or accommodation in the hotel or may remove a person who: while on the premises of the hotel acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy hotel property, or causes or threatens to cause a public disturbance; or refuses or is unable to pay for the accommodations or services.
Hotel may limit the number of persons who may occupy a particular guest room in the hotel and will only allow registered guests to use its facilities.
A person who negligently or intentionally causes damage to the hotel or any furniture or furnishings within the hotel, shall be liable for damages sustained by the hotel staff, including the hotel’s loss of revenue resulting from the inability to rent or lease rooms while the damage is being repaired.
THE HOTEL’S MANAGEMENT RESERVES TO ITSELF THE RIGHT TO ADD TO, OR ALTER OR AMEND ANY OF THE ABOVE TERMS, CONDITIONS AND RULES WHICH ARE A PART AND AN ABSTRACT OF THE LODGING ACT.